I just helped a client breeze through the Quality Assurance ISO 9001:2008 accreditation process by documenting their Quality Management System according to the International Standard. These guys had been handballing this job around the organisation for 2 years. With my help they coasted through the Stage 1 Audit with only very minor adjustments required before the Final Audit.
QA addresses the principles and processes around the design, development and delivery of any product or service. I love it that the whole process is focused on the end result – customer satisfaction. Some of the benefits of Quality Management are:
- Increased efficiency
- Increased consistency of product or service
- Factual approach to decision making
- Increased customer confidence
- Improved supplier relationships
- Improved employee morale
Quality Assurance ISO 9001:2008 accreditation is often a requirement of large government, national or international Tenders.
I see great value in this work, enjoy the process and am keen to do lots more of it. No matter how much or how little documentation you have, you will be surprised by how simple and painless the QA documentation process can be… Call Kaye for more information.