As your organisation expands, it’s vital that business and management systems remain solid to support the outcomes both you and your customers expect. Systems and expectations need to be transparent, and include integrated checking mechanisms to ensure that nothing gets overlooked.
ISO 9001 Quality Management System provides you with an integrated management tool, designed around your organisation. ISO 9001 looks at your business with the end in mind, ensuring all aspects of your business are focused on delivery of reliable, high quality results.
For people tendering for national or international contracts, ISO 9001:2008 Quality accreditation is often a Tender Specification.
ISO 9001:2008 is based on eight Quality Management principles:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach
- Continual improvement
- Fact-based decision making, and
- Mutually beneficial supplier relationships
Documenting your systems
Documenting management systems and procedures can seem like an onerous task for anyone faced with the day to day pressures of delivering products and services. While some written systems and procedures may exist, they are often out of date or have never been documented; it’s simply “the way we do it”. This is open to confusion and mistakes, and valuable improvements may be overlooked.
With minimal interruption and objectivity, Wordsmith Kaye Hall can work alongside management and staff to prepare your Quality Management System (QMS), as follows:
- Explain the structure and intent of the QMS, and process for documentation to key staff.
- Develop an understanding of your business and operating environment.
- Review existing policy and procedures.
- Interview nominated management and staff at all levels of the organisation about what they do and why, what problems they face, what mistakes are made, what improvements they would like to see.
- Write the QMS in accordance with ISO 9001:2008 Quality accreditation requirements, including a gap analysis. This document is written in Plain English with flowcharts that allow you to easily see your system and relationships between the parts.
- Circulate, gather input and discuss the draft document, resolve issues. This can be done remotely.
- Complete the QMS.
Whether you go through the accreditation process or not, improving your organisation’s quality management system can boost business confidence and profitability. Employees, partners and suppliers feel empowered. Clients notice the change.
Talk to Kaye about documenting your QMS in accordance with ISO 9001 Quality accreditation. Tender writing is also available. Call 0409 848 765